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FAQ's

FAQ's

Frequently Asked Questions

San Manuel Casino is Southern California’s one-stop destination for entertainment and fun.

Located just 70 minutes from downtown Los Angeles and a short drive from LA-Ontario International Airport, the casino is owned and operated by the San Manuel Band of Mission Indians. More than 8.3 million guests a year enjoy more than 4,700 of the latest slots, Vegas-style blackjack, high-limit gaming, incredible entertainment, sumptuous dining and a generous player’s reward program.

Since 1986, players have received over $2 billion in cash, prizes and giveaways, making any visit to San Manuel an exciting and memorable experience.

Open 24/7, San Manuel is ready to play whenever you are.

You've got questions. We've got answers:

What is the gaming age at San Manuel Casino?
San Manuel Casino is a 21 and over establishment – which includes all events, promotions and dining outlets. The age limit to enter the casino is 21. Anyone under the age of 21 is not allowed on the premises.

What are your hour of operations? 
We are open 24 hours a day, seven days a week. 

What types of ID are accepted?
The Casino will only accept the following, valid, unexpired, forms of identification:

  • Driver's License (U.S. or foreign);
  • Government-issued photo ID (e.g., U.S. or foreign including but not limited to U.S. state issued identification card, Mexican Matricula indentification card, etc.);
  • Passport (U.S. or foreign);
  • Tribal identification card (if anti-counterfeiting mechanisms are in place);
  • U.S. issued Permanent Resident identification card (also known as a green card or alien identification card; or
  • U.S. Military identification.

Is there a dress code?

At our Tukut Lounge, the following items are prohibited from 6pm - 2am:

  • Torn clothing
  • Baggy clothing
  • Plain white t-shirts
  • Hooded sweatshirts
  • Tank tops (Female spaghetti strap-type attire permitted)
  • Gym-type/athletic attire of any type (sweats, break-aways, etc.)
  • Jerseys or jersey-style shirts
  • Hats or headwear of any kind (hats, visors, ball caps, do-rags or bandanas etc.)

The dress code is subject to change without notice at management’s discretion. Any attire not mentioned above and that San Manuel management finds inappropriate also will not be permitted. Any guest who alters his/her appearance after entering so that he/she is no longer within the dress code guidelines will be asked to leave the premises. This dress code is enforced solely at the discretion of San Manuel Management. There are NO exceptions.

What types of amenities and games does San Manuel Casino offer players?
San Manuel Casino strives to provide every guest with a comfortable, full-service entertainment and gaming experience. Guests can enjoy great dining & entertainment options, like:

For guests looking for hot gaming action, San Manuel Casino is the place to be with over 100 Vegas-style table games, an exclusive high-limit room, over 4,800 of the latest and most innovative slot machines.

What makes San Manuel Casino different from other gaming establishments?
San Manuel Casino is first and foremost committed to exceptional customer service and to offering its guests a comfortable, full-service entertainment and gaming experience. With friendly dealers, innovative coin-free slots, celebrity entertainment and a generous selection of dining options, San Manuel Casino provides an energizing environment that is always a rewarding experience.

Can the San Manuel Band of Mission Indians donate to my organization? 
The San Manuel Band of Mission Indians partners with many outstanding groups to positively impact in the community in the areas of Education, Health and Economic Development. Click here for more information on our Charitable Giving and to see if your organization is eligible. 

Do you have a lost and found?
Yes. Lost and Found is open 9am-12am, daily at the Club Serrano booth on the first floor, and can be contacted at 909.864.5050 x102814. To reach Lost and Found from 12am-9am, contact the Main Guest Services booth at 909.864.5050 x102836.

To claim an item in Lost and Found, the guest will be required to come to the Casino and present valid identification. Paperwork must be signed prior to release of property. Every attempt will be made to ensure property is released to the proper owner.

Is smoking allowed?
Yes, smoking is allowed in the Casino, but is not allowed in any of our restaurants or entertainment venues. There is also a non-smoking gaming area on the first floor, where guests can enjoy all of their favorite games in a smoke-free environment that utilizes a specialized air system.

What types of employment opportunities does San Manuel Casino offer?
Thank you for your interest in becoming a member of the San Manuel team. The San Manuel Band of Mission Indians has grown to become one of the region’s largest employers. With careers at San Manuel, you become part of a team and part of a storied tradition, where the past of yesterday empowers the future of tomorrow. Whether your career is just taking off or firmly established, San Manuel Band of Mission Indians and San Manuel Casino offer a wide array of employment opportunities. To review our open positions and/or to apply, visit: sanmanuel.com/careers

Does San Manuel Casino allow pets?
San Manuel Casino allows service animals on its premises to provide assistance to people with disabilities, in accordance with the Americans with Disabilities Act (ADA).  Under the ADA, "a service animal is a dog that has been individually trained to assist a person with a disability."  Click here for more information on ADA service animals and click here for San Manuel's service animal policy. 

Please note: No other pets are allowed on the Casino premises.

Do you have wheelchairs available for your guests?
Yes. San Manuel Casino offers complimentary wheelchairs (standard and wide width) at the main Guest Services booth on the first floor by the waterfall. They are based on availability and on a first-come, first-served basis, no reservations accepted. Guests are asked to provide valid identification when checking out a wheelchair. Please be aware these may be in short supply during high volume times such as weekends or holidays.

If you do require mobility assistance please contact: 909.864.5050 X2837

Are there ATMs available at San Manuel Casino?
Yes, we have over 60 ATMs and CDUs (Cash Dispensing Units) conveniently located throughout the Casino.

Can I cash a personal check at the Casino?
Customers can cash personal checks, but will be charged additional fees. Check Cashing Fees are as follow:
4% for Classic Club Serrano Members
2% for Emerald Club Serrano Members
1% for Amber Club Serrano Members
The fees are waived for Diamond and Turquoise Club Serrano Members.

Info can be found here.

Does San Manuel Casino offer currency exchange?
No, at this time, we do not offer currency exchange. US currency is accepted only. 

Does San Manuel Casino have WIFI?
Yes, we offer FREE WIFI to each of our guests while visiting the Casino.

What is your baggage policy? 

All guests are subject to the following guest bag procedures:

All bags will be subject to search upon entrance to the property.

  • No wheeled luggage will be allowed.
  • No bags larger than 9"x14"22" (or 2,772 cubic inches) will be allowed into the casino.
  • Exceptions will be made for medically necessary equipment, however, equipment is still subject to search.

What kind of gaming options does San Manuel Casino offer?
San Manuel Casino boasts over 4,700 of the hottest slot machines and over 100 table games located throughout the Casino with Vegas-style blackjack, Pai Gow, or other exciting games, ranging from $5-$2,000 in our high limit room.  Additionally, we offer over 200 video poker machines. Click here for more information on all of our Casino games.

What are the different types of card games offered at San Manuel Casino?
San Manuel Casino card players enjoy thrilling, Las Vegas-style Blackjack and various table games 24-hours a day, seven days a week. Other table games include Three and Four-Card Poker, Pai Gow Poker, Mini-Baccarat, Mississippi Stud and California Craps.

Does San Manuel Casino hold special tournaments or promotions? If so, what kind?
San Manuel Casino offers special daily promotions with many great prizes to win. For Club Serrano members, there is always plenty of exciting action with special cash drawings and giveaways like the always popular Car Giveaway promotions.

Does San Manuel Casino have a collection for their table and blackjack card games?
No.

Why doesn't San Manuel Casino have dice games similar to Las Vegas casinos?
San Manuel Casino adheres to the gaming regulations set forth in their Tribal-State-Gaming compact. In accordance with this agreement, we substitute dice with cards in an attempt to bring your favorite games to California.

Does San Manuel Casino offer sports betting. 
No. San Manuel Casino does not offer that kind of gaming. 

Is there a high limit room?
Yes. Guests can enjoy an elegant and spacious High Limit room, designed and staffed with the high-limit player in mind. The intimate room offers both high-dollar slots and up to $2000-a-hand table games. Enjoy the comforts of a private lounge with food and beverage service. As an added benefit, high-limit players receive personal attention from our Executive Hosts.

Do you extend Casino credit to your guests?
San Manuel Casino is dedicated to the utmost in customer service. That is why we are now pleased to offer our VIP guests casino credit. For more information and how to apply, click here. 

I need my win/loss statement. Where can I put a request in for that?
Click here to request you win/loss statement. Your request will be processed within 2-3 business days. You can also visit the Club Serrano booth at the Casino.

Where can I update my contact information?
At the Casino, you can visit the Guest Services booth.

What services are available for gambling addiction at San Manuel Casino?
San Manuel Casino is a socially responsible business. In our commitment to putting our guests first, we have been recognized as a “Certified Responsible Gambling Establishment.” As such, all casino team members and management have received extensive training in order to gain an understanding of problem gambling, identify symptomatic behaviors and offer helpline referrals when appropriate. The casino has taken an aggressive approach to responsible gambling, posting signage and placing brochures in highly visible locations throughout the property and directing patrons to the 24-hour confidential Problem Gambling Helpline: 1.800.GAMBLER.

How can I get reinstated after a self-ban?
After one year, a guest can submit a self-exclusion reinstatement request in writing to:
Casino Compliance Department
777 San Manuel Boulevard
Highland, CA 92346.

Or by fax at (909) 863-2236
Attention: Casino Compliance Department

The request must include the following information:
1) Guest’s First & Last Name
2) Date of Birth
3) Mailing Address (for response letter)
4) Contact Phone Number
5) Brief statement requesting to be reinstated to the casino and why
6) Patron’s Signature (required)
Once the reinstatement request is received, processing time is approximately 3-4 weeks; however, unexpected delays may occur. Upon final approval or denial of the reinstatement request, a response letter will be prepared and sent to the patron via mail notifying them of the results.

If you have any questions, please call the Compliance office at (909) 863-2230 ext. 3463 for assistance.

Does San Manuel Casino offer a rewards program for players?
Club Serrano is San Manuel Casino’s FREE membership club and offers many benefits. As part of this player’s rewards program, players accumulate points based on the amount played and the amount of time played.  These points may be redeemed for various, gifts, merchandise or added slot play, and is your entrance to exciting promotions and special tournaments and other member exclusives. Joining Club Serrano is absolutely free and allows players to take part in great promotions and contests. Players can sign up for their Serrano Club membership at the Guest Services desk or by visiting the following link.

How do I find out more about San Manuel Casino?
San Manuel Casino makes it easy for guests to get more information on promotions, specials, entertainment and other types of information. Guests can sign up for our e-newsletter, download our app, or connect with us on social media (Facebook, Twitter, Instagram, Youtube) or contact customer service at 800.359.2464.

PARKING
What type of parking arrangements does San Manuel Casino offer guests?
At San Manuel Casino parking is FREE and always easy and convenient. Guests can choose to either self-park in the six-level parking structure or for a small fee, opt to use the valet parking service which offers the convenience of curbside drop-off and pick-up.  In addition, there are over 130 handicapped parking spots. Please Note: Vehicles must be smaller than 8'2" to utilize the parking structure. 

Is there a charge for parking? 
San Manuel Casino offers complimentary parking to each of our guests with over 3,400 spaces available and an additional 600 at our overflow lots.

Do you offer Valet Parking?
VIDEO: We Park, You Play
Yes. San Manuel Casino offers over 350 valet parking spots available for just $3. The fee is waived for  Club Serrano Diamond members. There is no time limit on valet parking and it is open 24 hours a day, unless full. Call 909.864.5050 X3303 to check on the status of our valet lot. 

How do people gain access to the casino from the parking structure?
As a convenience to guests, a 425-foot pedestrian bridge connects the parking structure with the casino on the fourth floor of the parking structure. The bridge contains moving walkways that transport guests easily and safely from the parking structure directly to the inside of the casino.

Is there security in and around the parking structure?
Yes. San Manuel Casino provides the highest level of security measures and continues to maintain this level of security to ensure an enjoyable and safe entertainment experience for our guests.

Do you have charging stations?
To keep All the Thrills going, San Manuel offers charging stations for customers with electric vehicles. Charge your vehicle 24/7 before you enter the casino to win cash on the fourth level of the parking structure.

We currently have 13 charging stations available free of charge, with three charging stations (six vehicle capacity) on the fourth level of our parking structure and five chargers in valet (seven vehicle capacity) - two of which are single Tesla chargers, as you can find us on the map of official Tesla charging stations.

Where is San Manuel Casino's rideshare pick up and drop off?
All casino drop offs and pick ups - including Taxis, Ubers, Lyfts and other ride services, should utilize our ride share area on the fourth-level of the parking structure to pick up and drop off guests.
 

Please note that this is a drop-off and pick-up zone only. No parking or waiting of any kind is allowed.

Ride there with Uber

Does San Manuel allow RV/Oversized parking?
Yes. We have limited RV/Oversized vehicles parking available on a first come, first served basis – at no charge. However, there are no electrical or sewage hookups, overnight parking, trucks with trailers, and sleeping in your vehicle is not permitted as space is very limited. The oversized parking area is located at the Top Lot and all oversized vehicles must park in this area as parking oversized vehicles in our other parking areas is not permitted.

Do you offer bicycle parking?
For those arriving to the casino by bicycle, we do offer limited bike parking at a bike rack located under the bridge from the parking garage to the casino. It is available on a first-come, first-served basis.

Do you offer motorcyle parking?
Yes, we have motorcycle parking available in the parking structure.

DIRECTIONS & TRANSPORTATION
Where is San Manuel Casino located?
San Manuel Casino is located at:
777 San Manuel Boulevard
Highland, CA 92346

Click here for maps/directions.

From Los Angeles, CA:
Take US-101 S to Interstate 10 Fwy E/Interstate 5 Fwy S - 0.8 mi. Slight left onto San Bernardino Fwy (signs for San Bernardino/Interstate 10 E) - 1.3 mi. Continue onto I-10 E - 12.1 mi. Take exit 31B to merge onto I-605 N - 5.4 mi. Take exit 27A to merge onto I-210 E/Foothill Fwy toward Foothill Fwy/San Bernardino - 7.8 mi. Continue onto California 210 E - 34.7 mi. Take the Highland Ave exit, EXIT 79. Turn slight left onto E Highland Ave. for 0.7 mi. Turn left onto Victoria Ave for 1.1 mi. Victoria Ave becomes San Manuel Blvd. 777 SAN MANUEL BLVD and the parking structure is on the right.  

From San Diego, CA:
Take CA-163 N - 11.1 mi. Merge onto I-15 N - 50.6 mi. Slight right onto I-215 N (signs for Riverside/San Bernardino) - 34.8 mi. Slight right to stay on I-215 N (signs for San Bernardino/Barstow) - 10.8 mi. Slight right onto CA-259 N (signs for Highland/CA-30 E/Mountain Resorts) - 1.3 mi. Take the exit onto California 210 E - 3.3 mi. Take the Highland Ave exit, EXIT 79. Turn slight left onto E Highland Ave. for 0.7 mi. Turn left onto Victoria Ave for 1.1 mi. Victoria Ave becomes San Manuel Blvd. 777 SAN MANUEL BLVD and the parking structure is on the right.  

From Phoenix, AZ:
Take I-10 W toward Los Angeles Entering California - 309 mi. Slight right onto California 210 E (signs for Pasadena/CA-330/Running Springs) - 6.5 mi/ Take the Highland Ave exit, EXIT 79. Turn slight left onto E Highland Ave. for 0.7 mi. Turn left onto Victoria Ave for 1.1 mi. Victoria Ave becomes San Manuel Blvd. 777 SAN MANUEL BLVD and the parking structure is on the right.  

From Las Vegas, NV:
Take I-15 S toward Los Angeles Entering California - 209 mi. Slight left onto I-215 S - 7.5 mi. Take exit 46A toward Redlands/Interstate 210 E - 0.2 mi. Take exit 46C on the left toward 27th St/Mt Vernon Ave - 0.5 mi. Merge onto California 210 E - 4.6 mi. Take the Highland Ave exit, EXIT 79. Turn slight left onto E Highland Ave. for 0.7 mi. Turn left onto Victoria Ave for 1.1 mi. Victoria Ave becomes San Manuel Blvd. 777 SAN MANUEL BLVD and the parking structure is on the right.  

From Palm Springs, CA:
Take the 10 West to Junction 210 W. Take the Highland Ave exit, EXIT 79. Turn slight left onto E Highland Ave. for 0.7 mi. Turn left onto Victoria Ave for 1.1 mi. Victoria Ave becomes San Manuel Blvd. 777 SAN MANUEL BLVD and the parking structure is on the right.   

From Ontario International Airport: 
Head east on E Airport Dr and turn left onto N Archibald Ave for 0.2 mi. Merge onto I-10 E/San Bernardino Fwy for 2.3 mi. Merge onto I-15 N/Ontario Fwy via EXIT 58A toward Barstow/Las Vegas for 6.0 mi. Merge onto E CA-210 for 17.2 mi. Take the Highland Ave exit, EXIT 79. Turn slight left onto E Highland Ave. for 0.7 mi. Turn left onto Victoria Ave for 1.1 mi. Victoria Ave becomes San Manuel Blvd. 777 SAN MANUEL BLVD and the parking structure is on the right.  

From John Wayne Airport, Orange County:
Take Airport Way toward Terminal/I-405 N/CA-55 for 0.5 mi. Merge onto CA-55 N/Costa Mesa Fwy for 12.0 mi. Merge onto CA-91 E/Riverside Fwy for 31.9 mi. CA-91 E/Riverside Fwy becomes I-215 N., continue for 10.0 mi. Merge onto CA-210 E/Highland via EXIT 46A for 5.0 mi. Take the Highland Ave exit, EXIT 79. Turn slight left onto E Highland Ave. for 0.7 mi. Turn left onto Victoria Ave for 1.1 mi. Victoria Ave becomes San Manuel Blvd. 777 SAN MANUEL BLVD and the parking structure is on the right.  

From Los Angeles International Airport (LAX):
Start out going southeast on Post Way for 0.05 mi. Merge onto CA-1 S/S Sepulveda Blvd toward I-105 for 0.7 mi. Merge onto I-105 E/Glenn Anderson Fwy E toward Norwalk for 17.1 mi. Merge onto I-605 N/San Gabriel River Fwy N via EXIT 18A-B for 18.1 mi. Merge onto I-210 E/Foothill Fwy E via EXIT 27A toward San Bernardino for 42.6 mi. Take the Highland Ave exit, EXIT 79. Turn slight left onto E Highland Ave. for 0.7 mi. Turn left onto Victoria Ave for 1.1 mi. Victoria Ave becomes San Manuel Blvd. 777 SAN MANUEL BLVD and the parking structure is on the right.   

From San Diego International Airport (SAN):
Start out going northwest on Terminal Access Rd. for 0.9 mi. Turn slight right onto N Harbor Dr. 1.1 mi. Turn left onto W Grape St. for 0.4 mi. Merge onto I-5 S/San Diego Fwy S. for 0.6 mi. Merge onto CA-163 N via EXIT 16 toward Escondido for 11.0 mi. CA-163 N becomes I-15 N/Escondido Fwy N. for 50.4 mi. Keep right to take I-215 N via EXIT 63 toward Riverside/San Bernardino 45.2 mi. Take I-215 N. Merge onto CA-210 E/Highland via EXIT 46A for 5.0 mi. Take the Highland Ave exit, EXIT 79. Turn slight left onto E Highland Ave. for 0.7 mi. Turn left onto Victoria Ave for 1.1 mi. Victoria Ave becomes San Manuel Blvd. 777 SAN MANUEL BLVD and the parking structure is on the right.   

Does San Manuel Casino provide transportation to the casino? If so, how does the process work?
For the convenience of guests who are looking to arrange a group outing, the Transportation Department at San Manuel Casino is always available to assist. Guests can enjoy a relaxing and convenient way to travel to San Manuel Casino through organized bus tours. These tours are available from all areas of Los Angeles County, Orange County, Ventura County, the High Desert, San Bernardino/Riverside Counties and all parts of the Inland Empire. For more information or to arrange a bus tour, contact the Transportation Department at 1.800.331.9536 or click here.

How do I become a Bus Coordinator?
If you are interested in becoming a Bus Coordinator, call 800.331.9536.

Can children dine in any of the restaurants at San Manuel Casino?
San Manuel Casino is a 21 and over establishment – which includes all events, promotions and dining outlets. Anyone under the age of 21 is not allowed on the premises.

What are the dining options available at San Manuel Casino?
Whether it's time for breakfast, lunch, or dinner, San Manuel Casino offers an outstanding selection of dining choices. The Casino is home to one of the IE's top fine-dining establishments, The Pines Modern Steakhouse, where you can enjoy Mimosas and Bloody Marys at our new Sunday Brunch.  Visit the very first George Lopez's Chingon Kitchen with authentic Mexican cuisine. Our all-you-can-eat Serrano Buffet has an outstanding selection of International cuisine and Tutu's Food Court offers fast-food options around the clock. Immerse yourself in the ultimate Rock 'N' Roll dining experience at Rock & Brews with interactive, state-of-the-art digital displays showcasing never before seen videos and live bands on stage in a space that truly rocks.

Click here to view our many dining options.

When is alcohol served?
A full bar is available 8am - 1:15am Monday through Friday and 8am - 1:15am Saturday, Sundays and select holidays, you can access the holiday calendar by visiting here.
Enjoy a hand-crafted cocktail at any of our eight bars located at San Manuel Casino, where you can enjoy a fine selection of beers on tap & bottles, a full bar staffed with talented bartenders and much more. In addition to the Tropical Storm Bar, Finish Line, Bar Bar Bar and Round Up bar, guests can enjoy cocktail service at The Pines Modern Steakhouse, Tukut Lounge, High Limit Bar, the bar at Rock & Brews, or any of our restaurants/roaming cocktail servers.

San Manuel Casino reminds all of our guests to drink responsibly.

Are there any food and beverage promotions available?
Visit the dining section of our website, sign up for our e-newsletter, download our APP, or follow us on Social Media to be alerted to any of our promotions.

Can I bring outside food or beverages to the Casino?
Outside food or beverages are not permitted inside San Manuel Casino except for sealed water bottles. San Manuel Casino offers an outstanding selection of award-winning dining choices and restaurants open 24/7 for breakfast, lunch, or dinner. You can find information on our dining options here.

Can children come in to see the shows?
San Manuel Casino is a 21 and over establishment – which includes all events, promotions and dining outlets. The age limit to enter the casino is 21. Anyone under the age of 21 is not allowed on the premises.

Do you offer any FREE Entertainment?
Many of our venues features a variety of FREE* entertainment every night of the week. Click here for more information.
*Tukut Lounge cover charge - $20 for non-Club Serrano members

Where can I buy tickets for the shows?
Tickets are available for purchase at the San Manuel Box Office at the Bus Lobby or call 909.864.5050 x102833. Our box office is an authorized Ticketmaster outlet with tickets available for any Ticketmaster show and is open 12pm - 8pm every day. Additionally, they are available Online through Ticketmaster.com and all Ticketmaster outlets.

How can I get an entertainment act/artist booked to perform at the Casino?
Thank you for your interest in performing at San Manuel Casino. We have an exclusive contract with a booking agency, which books our headlining acts. However, we do book entertainment for our lounges. To apply, please follow this link and enter the requested information.

Call us: 800.359.2464

Write us: Click here

Hit us up on: Twitter, Facebook Etc.

San Manuel Casino sponsors