Club Serrano Rules
Club Serrano Official Rules
Club Serrano membership is free.
Must be 21 years of age or older to participate.
Club Serrano club card, points, offers and earned rewards are not transferable. The benefits are intended for the member listed on the account only, and only the named account holder may use the card or access account information. Members are not allowed to share their Club Serrano card or use the Club Serrano card belonging to another player. Any member or player violating such rules may be excluded (banned) from the San Manuel Casino (SMC) gaming facility.
The Club Serrano card does not constitute a financial account. It does not entitle the player to any financial services. The term “account” is used solely to describe the Club Serrano Card which is used primarily for tracking gaming activity, transactional activity, and Earned Rewards.
Members should report a lost or stolen card immediately. A duplicate card can be issued with proper identification. SMC is not responsible for lost, stolen or misused cards.
Members with proper identification wishing to play multiple machines simultaneously may request duplicate cards. Distribution of cards to players other than those registered to the account may result in revocation of membership and the forfeiture of any Earned Rewards, points, promotional offers, or other Club privileges. Violations relating to the aforementioned activity may also result in the member being excluded (banned) from the SMC gaming facility.
Advantage or team play is expressly prohibited and may result in the exclusion (banning) of those players participating in such activity.
Club Serrano cards are used to track slot play and table game play, and accumulate tier points ($1 = 1 Tier Point in slot machines and $2= 1 point in Video Poker machines) and Earned Rewards by the account member only. Points can be converted to Xtra Credit at a rate of $1 for 500 points. Minimum redemption is $5. Earned Rewards can be redeemed in food outlets, for entertainment tickets and in retail shops. Some restrictions may apply.
It is the responsibility of the member to ensure his/her Club Serrano card is inserted properly into the machine when playing slots and/or present his/her card to a Dealer or Table Game Supervisor prior to playing to ensure his/her play is properly tracked.
Club Serrano tier points are based on a calendar year, and accounts that show no activity for a period of twelve (12) consecutive months will be considered inactive. Remaining points will be retired.
Management reserves the right to adjust account status due to computer error, machine malfunction, operator error, or any other error resulting in the accumulation of unearned points. Management has the right to cancel accounts for fraud or other misuse, or attempted fraud or misuse of the Club Serrano card.
Players agree to allow the use of their name and likeness for promotions/advertising and announcements without compensation where permitted.
All decisions regarding the interpretation of rules and eligibility for this program lie solely with SMC, whose decisions are final.
Management reserves the right to modify, cancel, change or revise policies and benefits at any time without notice.
Individuals who are excluded from the Casino by their own request or those otherwise excluded by SMC or the Gaming Commission are not eligible for membership.
Player understands that he/she is not eligible for any promotional offerings, or to claim any winnings, prizes, points, rewards, and/or gifts from the Casino or the Club (including play online and affiliated promotional sites) while under an exclusion. Player acknowledges that it may take up to six weeks to be removed from marketing and mailing lists.
Employees of SMC are not eligible for Club Serrano membership.
By participating in this program, participants agree to these terms, conditions and rules. If a participant would like to opt out of correspondence from the Casino they should notify Club Serrano management. Unauthorized or fraudulent card use may result in termination of benefits and/or membership.
Gambling should be a form of entertainment. Please gamble responsibly.