May 19, 2020
- San Manuel Update pic.twitter.com/fZtD753Uaj— San Manuel Casino (@SanManuelCasino) May 19, 2020
As the coronavirus pandemic and our response to it continues to affect just about every aspect of our world, we remain committed to the principle that the health and safety of our community is simply the most important priority.
With that priority in mind, the San Manuel Band of Mission Indians has decided to extend the closure of San Manuel Casino at least through May 31.
The Tribe will continue to pay all team members adjusted wages, including benefits, during this time.
We want to thank our team members, guests, and partners for their patience during this time.
San Manuel Band of Mission Indians
Q: What if my slot machine cash out voucher expires while San Manuel Casino is temporarily closed?
A: We are extending the expiration date for slot machine cash out vouchers 6 months from their current expiration dates, if the voucher expiration date occurs on or before May 31, 2020. Once San Manuel Casino resumes casino operations, guests with valid ID can redeem their vouchers at any Cashier Cage.
Q: What happens to my offers while you’re closed? / Will I get new offers once you’re open again?
A: Once San Manuel Casino resumes daily operations, you will continue receiving your offers and invitations. New offers and invitations will be issued once our temporary closure concludes.
Q: Are your March, April, and May casino promotions & events all canceled? / Are your March, April, and May casino promotions & events being rescheduled?
A: All March, April, and May casino promotions & events are currently postponed during this temporary closure period. We will provide updates via website, social channels, mail and email, where applicable, as more information regarding promotions and events becomes available.
Q: Is the Million Dollar Moment promotion still happening? / Are you still giving away a million dollars?
A: Yes, we will still be giving away one million dollars. All current player entries will remain valid, and our Million Dollar Moment promotion will be rescheduled once San Manuel Casino resumes casino operations. We will provide updates via website, social channels, mail and email, where applicable, as more information regarding promotions and events becomes available.
Q: Is the March Range Rover promotion still happening? / Are you still giving away your remaining two weeks of March cars?
A: All current March Range Rover entries will remain valid for our next exciting car giveaway to occur once San Manuel Casino resumes daily operations. We will provide updates via website, social channels, mail and email, where applicable, as more information regarding promotions and events becomes available.
Q: Can I still play games Online?
A: Yes, you can still take your San Manuel Casino experience anywhere and continue to play many of the games you love right from your own home. Play Online at https://play.sanmanuel.com/. This Online Casino website is hosted in Nevada and is a free-to-play website with no real money online gaming supported.
Q: What happens to my Club Serrano player card while you’re closed?
A: San Manuel Casino is working during the closure to maintain and improve Club Serrano. While the casino is closed, have peace of mind knowing that your Club Serrano Tier, Tier Points, Slot Points, and Earned Rewards are maintained.
- Club Serrano Tier status will be maintained through the end of 2020. This means anybody who was concerned about being downgraded, can enjoy their tier for the remainder of 2020.
- San Manuel Casino is adjusting Tier Point earning through the end of 2020 to provide Club Serrano members an opportunity to make up for lost time due to the casino closure.
- All 12-month inactivity balance resets have been temporarily suspended during the closure.
Q: What happens to my Club Serrano player card once you reopen?
A: When you return to San Manuel Casino, expect a familiar experience you knew and enjoyed prior to the closure.
- Your Club Serrano tier will be remain the same or upgraded based upon Tier Points earned as of March 15, 2020.
- Any existing Club Serrano cards printed prior to the closure with an expiration date of 2/29/2020 will remain valid for 90 days upon re-opening.
- At your convenience, please visit any Club Serrano desk to receive a valid Club Serrano card with an updated expiration date.
Q: When are you reopening?
A: As of now, we anticipate San Manuel Casino being closed through Sunday, May 31. San Manuel management will closely monitor the situation and follow guidance from the CDC, WHO and San Bernardino County Public Health Department. Throughout this closure, we will continue to keep our valued guests updated on what’s happening here at the casino. Should we decide to reopen sooner or need to extend the closure longer, we will provide notice to our valued guests via website, email and social media.
Q: Are you cleaning the casino?
A: While the casino is temporarily closed, we will continue to thoroughly clean public and employee spaces.
Q: If I made a reservation at Bear Springs Hotel, can I get a full refund?
A: At this time, Bear Springs Hotel will offer a full refund for anyone who chooses not to visit because of Coronavirus concerns.
Q: Are you paying your employees while you’re closed?
A: During this temporary closure, our team members will continue to be paid and receive benefits.
Q: What about the gifts I was supposed to redeem/pick up in the month of March, April?
A: All gifts that were scheduled to be picked up during the time we are closed will be rescheduled for after we re-open.
Q: Are my Earned Rewards going away?
A: No, your Earned Rewards will not be impacted due to this closure. Earned Rewards will reflect your total as of March 15, 2020.
Q: Are my slot points going away?
A: No, your slot points will not be impacted due to this closure. Your slot points will remain the same as of March 15, 2020.
Q: What if I had a Birthday offer to redeem during the closure?
A: If you had a birthday in March, April or May and were not able to use your offer, we will issue you another birthday offer to you upon reopening.
Q: How do I get access to my tax information (Win/Loss) during the closure?
A: You can still get your tax information from the Casino during our closure. Download your Win/Loss form Online by visiting here - if you have already created an online account and synced your Club Serrano card. If you have not yet created an online account, grab your CS card number, use your PIN, DOB and a valid email address and create an online account here. If you are having issues creating an /nline account or downloading your Win/Loss form, visit our Online help desk. As a reminder, you can also request it to be emailed to you here.