San Manuel Casino Achieves Health Security Verification
COVID-19 has had an unprecedented impact on countries, states, communities, and people, resulting in many challenges and difficult decisions. San Manuel Casino was the first California tribal property to temporarily suspend operations effective Sunday, March 15. In order to safeguard public health, the welfare and safety of our Tribal citizens, team members, and surrounding communities, the closure of the Tribe’s business enterprise was the only responsible course of action. We are so excited that through the hard work and collaboration of our Tribe, Business Committee, Casino Leadership and team members, we have carefully developed a framework of standards to re-open our casino safely, thoughtfully, and in conjunction with advice from internal and external industry experts. As information and guidance on COVID-19 continues to evolve, we will also respond quickly to modify our procedures and requirements as needed.
In response to the surge of the highly contagious Delta variant of COVID-19, San Manuel’s health officials are temporarily reinstating the mandate for all guests to wear a face covering while indoors at San Manuel Casino, regardless of vaccination status.
Bear Springs Hotel is implementing the same requirement for its guests. The new mandate will take effect at 8 am, Saturday, August 7th and will continue until further notice. Please note that San Manuel team members are also required to wear a face covering while indoors.
Together, we can help reduce our risk of infection and keep each other safe. We appreciate your cooperation and patience.
San Manuel Casino is proud to announce that it is among the first entertainment venues in the world to become Sharecare Health Security VERIFIED® with Forbes Travel Guide. The comprehensive facility verification helps ensure that guests and travel planners can visit with confidence at properties that have appropriate health safety procedures in place.
Full Press Release
As we reopen there will be many changes, including new roles on our team. We’re excited to introduce the newest role, Guest Safety Concierge. In this role, the Guest Safety Concierge will be responsible for conducting visual observations throughout the Casino 24/7 to help maintain operational health and safety standards set by the Casino.
- Promote social distancing practices amongst guests and team members.
- Encourage and direct guests to use hand sanitizer stations located throughout the casino floor.
- Monitor the casino floor, gaming areas and all public areas to ensure proper social distancing and that hygiene practices are followed.
- Manage crowd control lines.
- The Concierge will also serve as an ambassador to ensure we are following CDC guidelines and other applicable guidance related to COVID-19.
We have carefully developed a framework of standards to reopen our Tribal enterprises safely, thoughtfully, and in conjunction with advice from internal and external industry experts. We aim to do all we can to reduce the spread of COVID-19, while balancing the very real economic needs of not only our Nation, but the thousands of families that depend upon us for their livelihoods. The standards outlined in this plan are designed to assist in the prevention and control of potential outbreaks of COVID-19, and apply to our guests, team members, and vendors. As information and guidance available on COVID-19 continues to evolve, we will also respond quickly to modify our procedures and requirements as needed.
Our reopening framework was built around eight primary standards, with specific guidelines and best practices under each category. These standards will serve as our San Manuel safety and responsibility promises to our guests and team members moving forward.
Will all of your restaurants be open for dining?
Due to the new measures in place and as we prepare our teams for new processes and procedures, we will reopen with some of our restaurants, with simplified menus offering takeout orders only. There will be no self-serve beverages or condiments. Click here for our available dining options.
Will bars be open?
As of March 11, 2021, all bars will be open for service.
At your bars, will your table-top gaming options be available?
Yes, all tabletop video poker machines will be available every other seat to ensure appropriate physical distancing.
When will the restaurants be open for dine in/sit down service?
Dine-in service will resume in our restaurants in phases once our operations can implement the necessary safety requirements. We will monitor the situation and take guidance from health officials to determine when it is appropriate and safe to do so.
Are all of San Manuel Casino’s Table Games open to the public?
For Health & Safety protocols, some games may have limited seating.
Are all of the High Limit Rooms open to the public?
At San Manuel Casino we strive to offer a best in class experience to all of our guests. Due to the current safety protocols we only have a limited number of gaming positions available reserved for Diamond members and above ONLY in the Vault. We apologize for any inconvenience this has caused and look forward to when we can have our previous capacity and entrance requirements back.
Will there be a time limit on slots or table games?
No, there will not be time limits enforced on table games or slots.
Are you going to allow smoking or have designated smoking areas?
Smoking will be limited to designated areas, which for now will be located outside of the casino.
Where is the smoking area located?
The smoking area will be located outside the valet exit/entrance on the 1st floor
Does your smoking policy apply to vaping as well?
Yes, vaping must be done in the designated area, which for now will be located outside of the casino.
Will you still sell nicotine products at the casino?
Yes, they will still be available at select shopping outlets.
Is the change permanent?
This change is temporary and will ensure that all guests and team members are supporting the facial covering mandates in California.
If I go outside do I have to be re-screened to enter the casino again?
When heading outside to the designated smoking area, you will be given a re-entry pass which you will present as you re-enter. You will not be required to go through the health screening again upon re-entry.
What happens with the Million Dollar Moment promotion?
The Million Dollar Moment will resume after we lift the capacity of the casino. For such a big prize at stake, we want everyone who has earned entries to be able to enter the casino and participate without capacity restrictions.
Will I still have to go to the kiosks to get my offers?
For your birthday offers, table games offers and offers that are only available in certain areas, yes. For the majority of Free Play offers, you will be able to bypass the kiosks and go directly to your favorite slot machine where the offer will be loaded directly to your player’s card. There will be clear instructions along with each offer that is sent to you.
Will you have live entertainment?
Entertainment has returned to Rock & Brews with Tukut Lounge reopening in August.
What are you doing to keep things clean?
We are taking several measures above and beyond our usual standards for sanitization. Some of those measures are:
Are employees being screened before coming to work each day?
Yes, just like guests, each of our team members must undergo a health screening when they enter the building. Those with a temperature of 100.4°F or above are not permitted inside. Each of our team members has taken a special COVID-19 training which covers the basics of safe hygiene, face coverings, social distancing, and illness reporting. Those who work in certain areas are being certified in increased and additional sanitization methods.
Is there a limit to how many people per elevator? Will a team member be monitoring?
There will be a limit of 4 people in elevators. We will have dedicated team members monitoring elevator capacity on all levels of the gaming floor.
Will valet parking be available?
Valet parking and shuttle service is temporarily unavailable. All guests will park in the either the North or South Parking structure and utilize the entrance connected to the overhead walkway. A drop off zone will be designated for handicap or disabled guests on Level 4 of the parking garage.
Will I still be able to take a bus to your casino with a group?
We have temporarily suspended our bussing program for the time being.
Will motorhomes, RV’s and trailers still be allowed?
Over-sized vehicles (8’ 2”) will not be permitted.
Will the parking garage charging stations be available?
Yes, charging stations will still be available to guests in the North or South parking garage.
Can I still take a Taxi/Uber/Lyft to the Casino?
Yes, we will still have a ride share pick up & drop off zone located on the C level of the North parking garage.
Will you still have a lost and found?
Yes, lost & found items will be bagged and/or handled with gloves.
Do you have wheelchairs available for your guests?
Due to safety regulations, we cannot provide complimentary wheel chairs at this time.
What is your Baggage Policy?
Our baggage policy will remain in affect with baggage checks at all entrances.
Does San Manuel Casino allow pets?
San Manuel Casino allows service animals on its premises to provide assistance to people with disabilities, in accordance with the Americans with Disabilities Act (ADA). Under the ADA, "a service animal is a dog that has been individually trained to assist a person with a disability." See more information on ADA service animals, and for San Manuel's service animal policy.
Please note: No other pets are allowed on the Casino premises.